Question 1

What is Petso?

Accepted Answer

Petso is a comprehensive digital infrastructure platform for pet owners and professionals that uses blockchain technology for secure pet data management. The ecosystem includes: Petso - For pet owners to manage pet health records, book appointments, and connect with professionals Petso Pro - For veterinarians, groomers, trainers, walkers, boarding facilities, and daycare providers Farmso - For farmers and livestock managers to track animal health, compliance, and farm operations

Question 2

Is Petso free to use?

Accepted Answer

Petso (Owner): Free tier available with basic features Premium plans for advanced features *(pricing announced separately)* Enterprise plans for breeders and multi-pet families Petso Pro (Professional): Free to join and create profile 15% platform fee on appointments Premium features available *(pricing announced separately)* Farmso: 30-day free trial Paid plans *(pricing announced separately)* Enterprise plans for large operations

Question 3

What platforms are supported?

Accepted Answer

Web: Chrome, Firefox, Safari, Edge (latest versions) Mobile: iOS 14+ and Android 10+ Tablet: iPad and Android tablets API: REST API for integrations (Enterprise)

Question 4

Which countries is Petso available in?

Accepted Answer

Petso is available globally with support for: United States, Canada, United Kingdom, Australia European Union (all countries) Latin America, Asia, Middle East International E-Passport features available in 150+ countries Some features may be limited based on local regulations.

Question 5

What languages are supported?

Accepted Answer

Full platform translation available in: English, Spanish, French, German, Dutch, Polish Mandarin Chinese, Hindi, Portuguese Japanese, Arabic, Russian Additional languages coming soon.

Question 6

How do I contact support?

Accepted Answer

Email: hello@petso.io Live Chat: Available in app (Mon-Fri, 9 AM - 6 PM EST) Help Center: help.petso.io Response time: Within 24 hours ---

Question 7

How do I create an account?

Accepted Answer

For Pet Owners (Petso): Visit petso.io or download the app Click "Sign Up" Choose registration method (Email, Google, Facebook, Apple) Complete your profile Add your first pet Complete onboarding checklist For Professionals (Petso Pro): Visit pro.petso.io/login Click "Join as Professional" Select your professional type Complete business information Upload credentials and licenses Verify your identity Set up Stripe account for payments For Farmers (Farmso): Visit petso.io/farmso Click "Get Started" Register your farm Upload farm documentation Complete compliance setup

Question 8

Can I have multiple accounts?

Accepted Answer

No. One person should have one account, but you can: Link multiple login methods (email, social, DID) Manage multiple pets on one account Access multiple platforms (Petso, Petso Pro, Farmso) with one account Add family members to pet profiles

Question 9

How do I link social login accounts?

Accepted Answer

Go to Settings > Account > Linked Accounts Click "Link" next to Google, Facebook, or Apple Authorize the connection You can now log in with any linked method

Question 10

I forgot my password. How do I reset it?

Accepted Answer

Click "Forgot Password" on login page Enter your email address Check email for reset link Click link and create new password Password must be 8+ characters with uppercase, lowercase, number

How can we help?

GENERAL QUESTIONS

What is Petso?

Is Petso free to use?

What platforms are supported?

Which countries is Petso available in?

What languages are supported?

How do I contact support?

ACCOUNT & REGISTRATION

How do I create an account?

Can I have multiple accounts?

How do I link social login accounts?

I forgot my password. How do I reset it?

Can I change my email address?

How do I delete my account?

PETSO (OWNER PLATFORM)

How do I add a pet to my account?

How many pets can I add?

Can I share pet profiles with family members?

How do I update vaccination records?

What is the E-Passport feature?

How do I create a QR code for my pet?

Can I track my pet's location?

How does the Family Tree feature work?

What are Petso Rewards?

How do I book an appointment?

PETSO PRO (PROFESSIONAL PLATFORM)

What professional types are supported?

How do I verify my professional credentials?

How long does verification take?

How do I set my availability?

How do I create custom services?

How do payments work?

Can I set my own prices?

How do I manage client records?

What if a client cancels?

How do reviews work?

FARMSO (FARM MANAGEMENT)

What types of farms can use Farmso?

How many animals can I track?

How does vaccine tracking work?

What compliance features are included?

Can I track supply chain?

How does sales invoicing work?

Can multiple people access my farm account?

How do I book veterinary appointments?

BLOCKCHAIN & DID

What is a Decentralized Identifier (DID)?

Why should I create a DID for my pet?

How do I create a DID?

What is Zero-Knowledge Proof (ZKP)?

How do I set up ZKP?

What are Pet NFTs?

How much does blockchain cost?

What if I lose my wallet keys?

Can I delete my DID?

PAYMENTS & BILLING

What payment methods are accepted?

How does subscription billing work?

Can I get a refund?

How do I cancel my subscription?

What happens if my payment fails?

How do I update my payment method?

Do you offer discounts?

How do professionals get paid?

Are there transaction fees?

APPOINTMENTS & BOOKINGS

How do I find a professional?

What information does the professional see?

Can I message professionals before booking?

How does appointment confirmation work?

What is the cancellation policy?

What if I need to reschedule?

What happens during the appointment?

Can I have recurring appointments?

What if there's a dispute?

Can I book for multiple pets?

PRIVACY & SECURITY

How is my data protected?

Who can see my pet's information?